FAQs

Returns & Exchanges

Here at Riley Grace our goal is to make sure you are satisfied with your order!  We currently do not offer returns.  We offer exchanges within 7 days of delivery date per USPS tracking. No exceptions.

Returns/Exchanges; To exchange an item please fill out this form here.  Once we have received your item unworn and unwashed we will send you a shop credit with the amount you purchased the item for.  Any discounts or promotions cannot be transferred.  Please note, any item marked FINAL SALE is not eligible for an exchange. Customer is responsible for return shipping costs.  Exchanges may take 3-5 business days to be processed, please contact customer service with any questions about exchanges.

Please look over your order as soon as you receive it. If you think that you've received a defective item, please contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you! To contact please email rileygraceboutique@gmail.com with your issues and order number.

Shipping

All regular orders will ship within 7 business days.  Preorders will have the estimated ship date posted on the item.

Once an item has shipped, Riley Grace is not responsible for any lost, damaged, or stolen packages.  If an issue occurs, please contact your local USPS for more information.  Tracking will be emailed if you provide an email at checkout.

PLEASE confirm your address is accurate before checking out.  If your address is incorrect, all changes must be emailed to rileygraceboutique@gmail.com within 24hrs of your order.

 

SIZING 

What size should I purchase?

We purchase our clothing from a wide range of vendors (mostly made in the USA) to provide our customers with unique, trendy clothing. The sizing, styles, and cuts do vary among manufacturers but as a guideline please see our general women’s size chart below.

0/4 Small
6/8 Medium
10/12 Large
12/14 XL
14/16 2XL
16/18/20 3XL
 
If you run between sizes and are unsure what size will fit best, we generally suggest going up a size. For instance, if you are a 4/5 we would suggest going with the medium. If you are a 8/9 we suggest going up to the large!
 
Please Note: **If the item looks fitted on the model, the item will be fitted. If the item looks oversized on the model, it will fit oversized. If it runs long/short on the model, it will fit long/short.