Returns & Exchanges
Here at Riley Grace our goal is to make sure you are satisfied with your order! We currently do not offer returns. We offer exchanges within 10 days of delivery date per USPS tracking. No exceptions.
Returns/Exchanges; To exchange an item please fill out this form here. Once we have received your item unworn and unwashed we will send you a shop credit with the amount you purchased the item for. Any discounts or promotions cannot be transferred. Please note, any item marked FINAL SALE is not eligible for an exchange. Customer is responsible for return shipping costs. Exchanges may take 3-5 business days to be processed, please contact customer service with any questions about exchanges.
Please look over your order as soon as you receive it. If you think that you've received a defective item, please contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you! To contact please email email@example.com with your issues and order number.
All regular orders will ship within 7 business days. Preorders will have the estimated ship date posted on the item.
Once an item has shipped, Riley Grace is not responsible for any lost, damaged, or stolen packages. If an issue occurs, please contact your local USPS for more information. Tracking will be emailed if you provide an email at checkout.
PLEASE confirm your address is accurate before checking out. If your address is incorrect, all changes must be emailed to firstname.lastname@example.org within 24hrs of your order.
If you run between sizes and are not sure what size to get, we would suggest going up a size. For instance, if you are a 4/5 we would suggest going with the Medium. If you are a 8/9 we suggest going up to the Large!
**if the item looks fitted on the model, the item will be fitted. If the item looks over-sized on the model, it will fit over-sized. If it runs long/short on the model, it will fit long/short.